Privacy and Security Policy

Puzzle HQ Pty Ltd T/A My Picture Puzzle (ABN 51 619 123 063) is committed to providing quality services to you, and this policy outlines how we manage your Personal Information collected through the My Picture Puzzle website or directly from you.

You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.

Type of personal information collected

When you purchase an item or create an account with My Picture Puzzle the type of personal information we collect may include your name, billing address, mailing address, phone number and email address.

We will also collect content from you that may include, but is not limited to, photos, images, electronic files, text, data, sketches, drawings, graphics, and digital images.

If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

Collection and use of personal information

We collect and use the personal information for the primary purpose of fulfilling your order, contacting and communicating with you, and for internal record keeping.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Collection and use of content

We collect content for the primary purpose of fulfilling your order for a personalised item. Collection of the content is protected with an SSL Encryption Certificate.

Content will only be used by us for the primary purpose for which it was obtained, or for a closely related secondary purpose with your written consent, or where required or authorised by law.

Examples of closely related secondary purposes include publishing a photo of your finished puzzle on the My Picture Puzzle website or associated Facebook page. If you have provided written consent to use your content for a secondary purpose, the consent may be withdrawn at any time verbally or in writing.  We will endeavour to remove the content as quickly as possible.

Collection and use of Payment Details

My Picture Puzzle does not directly collect or store customer payment details.

We use the SecurePay, PayPal and POLi payment gateways for the website and secure the connection to these sites with an SSL Certificate.

We do not guarantee the privacy and security policies of third party organisations.

Storage and Security

We are committed to ensuring that the information you provide is secure and is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

We restrict access to personal information, maintain technology products to minimise the risk of unauthorised computer access and use SSL encryption technology.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to securely destroy your personal information.

Disclosure of personal information

We will not share your information with any organisations other than those third parties directly related to the provision or delivery of the products you have purchased from My Picture Puzzle.

Delivery is provided by Australia Post and payments are collected by SecurePay, PayPal and POLi.

In the event that your purchase is dispatched to a third party recipient, and that third party requests the name and contact details of the purchaser, we will in the first instance attempt to contact you via telephone, text message or email to alert you to the request for information.  If we are unable to contact you within 48 hours, we will release your name to the third party recipient.

We reserve the right to disclose your personal information and/or content if required to do so by law, or in the good faith belief that such disclosure is reasonably necessary to comply with legal requirements, or to respond to any claims of violation or rights or law from third parties, or to protect the rights of Puzzle HQ Pty Ltd T/A My Picture Puzzle, it’s users and the public.

Access to and correction of personal information

You may access the Personal Information we hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

My Picture Puzzle will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us on 0421 028 165 or email

Last Updated 30 Dec 2019