Dispatch and Delivery

How long for delivery?

At My Picture Puzzle we offer two options for dispatch and delivery.

  • FREE DELIVERY ON ALL ORDERS within Australia – we aim to dispatch your order within 2-3 working days of receiving it. We use Australia Post and they advertise 2-6 workings days for delivery.   


  • EXPRESS POST with complimentary NEXT WORKING DAY DISPATCH  – we understand you’re in a hurry and offer a complimentary next working day dispatch service where possible.  This means you could be holding your puzzle in just 3 working days as in most cases parcels sent by Express Post are delivered the next working day.  

To calculate an estimated delivery time frame,  for either option please check https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/               Our post code is 4129.

Further information regarding Australia Post’s Express Post network and service can be found at http://auspost.com.au/parcels-mail/express-post-parcels.html

Can you guarantee delivery by a certain date?

Whilst the majority of orders are dispatched from My Picture Puzzle within 2-3 working days, delivery is determined by Australia Post and cannot be guaranteed by My Picture Puzzle.

If you know you must have a puzzle by a particular date please consider the Express Post service at checkout.

Will I get a Tracking ID for my order?

Personalised Puzzle Boxes are sent with Australia Post and they will email tracking details as they become available.  (check junk mail if need be)

Flat Pack’s are sent as a “Priority Large Letter” with Australia Post and unfortunately Australia Post do not provide tracking with that service. 

What if my order doesn’t arrive?

If your order doesn’t arrive as expected please let us know so that we can help to locate it.

Please click here for assistance with undelivered orders.