Use this form to submit a request for assistance if you have not received your puzzle in the expected time frame as detailed on your Order Confirmation email, or if you would like a tracking ID.
Please note Australia Post advise an item is considered to be late if it is more than 3 working days overdue.
While you are waiting there are a few things to check:
- Shipping Address Check the shipping address is correct. You will find the address listed on our Order Confirmation email and our Order Dispatch email.
- Card Received Check if an ‘Item Awaiting Collection’ or ‘Safe Drop’ card had been left in the letterbox or under the recipient’s door.
- Accepted by Others Check if anyone else at the address has accepted or signed for the item.
Of course, if you are concerned you are welcome to contact us at any time and we will respond as quickly as possible.